Case study / Salesforce + data residency
Rebuilding Tadawul’s Salesforce for Saudi data residency
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4-minute read
- Client
- Tadawul Group
- Industry
- Finance
- HQ
- Riyadh, Saudi Arabia
- Timeline
- Multiple update cycles
InCountry
Saudi data residency on Salesforce
What's inside
How we approached it
Four moves that let us tidy the org and meet Saudi data residency inside the same delivery.
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1
Audit first, then scope
We started with the live org and every sandbox we could find, read the inherited documentation, and collected user feedback before proposing anything.
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2
InCountry for residency
Regulated fields route through the InCountry managed service so the records sit on servers inside Saudi Arabia while standard Salesforce keeps behaving as expected.
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3
Department by department
Small, incremental process changes rolled out one team at a time, each with documentation and a walkthrough so adoption kept pace with the build.
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4
Multiple update cycles
Each cycle picked up the next wave of findings, the next set of processes to document, and the next round of user adoption work.
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