A Thousand Birthdays or What Is the Best CRM Software for Small Business
I’m Biased From Ears to Feet Let me start with a huge disclaimer: this will be a very biased, though honest, opinion. […]
Your P&L Will Thank You: How To Create a Customer Portal
Queueing Life is short, but we don’t always spend it efficiently. An average person spends 52 days of their life queuing. Think […]
Let Them Do It Themself or What Is a Partner Portal?
The Competition It was a really nice autumn day—warm and beautiful. The phone rang on my desk. We used old-school wired phones […]
Sales Productivity Best Practices
The Beginning of a Journey It was my second week in my new role. I woke up in the morning, followed my […]
What is CRM Analytics?
The Evolution of Database Marketing and the Birth of CRM Analytics Robert Kestenbaum sat in his office, staring out the window, contemplating […]
How to Build a CRM, a Step by Step Guide
Two years ago, I decided to make a radical shift in my life. I was a heavy smoker, partied occasionally, didn’t engage […]
Do a Quote: Finding the Right CPQ Solution
Hire a consultant and ask them. But seriously, this is a complex question that requires knowing what solutions are available on the […]
Most Do It Wrong: Why CRM Project Management Matters in Business Growth
Waterfall doesn’t work. Project managers are a rudiment of the past. Product owners rock the party. Agile is the new hand book. […]
They Don’t Use It: The Fundamentals of CRM User Adoption and Engagement
They don’t use it because no one likes corporate CRM software. I mean no one. It’s ugly, sluggish, doesn’t add any value, […]
It’s Your Fault or How Important Is Customer Service to Business
It’s Sunday, and my loved one and I are preparing ourselves for a motorcycle trip to Turkey. We need a new tent, […]
You Are Being Lied or Why Do CRM Projects Fail
Customer relationship management software vendors don’t disclose that 80% of CRM implementation projects fail. I’ll never forget that phone call nearly ten […]
How We Failed. Small Business Growth Strategies That Don’t Work.
I’m an entrepreneur. I wouldn’t call myself a businessman yet, but I’m definitely full of opportunistic spirit and willingness to build a […]