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Case study / Nonprofit CRM

How we moved a child safety nonprofit from Excel to Salesforce NPSP

A first-time CRM rollout for a Latvian child-safety nonprofit. We put partner credentials, institution mapping, and case intake into one system, so who can see what is a query, not a conversation.

Read the case study 4-minute read
Client
Centrs Dardedze
Industry
Nonprofit
HQ
Riga, Latvia
Timeline
Phased rollout
NPSP On Salesforce Nonprofit Success Pack

What's inside

What moved the needle

Four pieces of the build that made this work for a sensitive-data nonprofit.

  1. 1

    Partner credential tracking

    Every certified partner has a record with start date, expiry, and status. Lapses trigger automated notices to the account owner and the agent.

  2. 2

    Institution database

    Schools, partners, and contributors with their relationships and roles, so the landscape is queryable rather than tribal.

  3. 3

    Protection inquiry tracking

    Each case is logged, routed, and tracked against the institutions and people involved, with near real-time pipeline visibility.

  4. 4

    Communications automation

    Forms, intake confirmations, and follow-ups run themselves, so the team stops doing mechanical work by hand.

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