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Case study / Nonprofit CRM

How we moved a child safety nonprofit from Excel to Salesforce NPSP

A first-time CRM rollout for a Latvian child-safety nonprofit. We put partner credentials, institution mapping, and case intake into one system, so who can see what is a query, not a conversation.

Read the case study 4-minute read
Client
Centrs Dardedze
Industry
Nonprofit
HQ
Riga, Latvia
Timeline
Phased rollout
A woman talking with a group of young children seated around a table
NPSP On Salesforce Nonprofit Success Pack

What's inside

What moved the needle

Four pieces of the build that made this work for a sensitive-data nonprofit.

  1. 1

    Partner credential tracking

    Every certified partner has a record with start date, expiry, and status. Lapses trigger automated notices to the account owner and the agent.

  2. 2

    Institution database

    Schools, partners, and contributors with their relationships and roles, so the landscape is queryable rather than tribal.

  3. 3

    Protection inquiry tracking

    Each case is logged, routed, and tracked against the institutions and people involved, with near real-time pipeline visibility.

  4. 4

    Communications automation

    Forms, intake confirmations, and follow-ups run themselves, so the team stops doing mechanical work by hand.

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