4 CRM Implementation Mistakes That Destroy Companies
In the past two years, I’ve been noticing something concerning: companies are making critical mistakes that not only cause their CRM implementations...
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Blog
CRM strategy, Salesforce tips, and business growth insights from the Muncly team.
The Truth About KPIs: What You Need to Know Before Implementing Them
I think that KPIs are the single most misunderstood concept in digitalizing a business. In this article, I want to uncover some...
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Big Firm or Small Consultancy? Which Should You Hire?
Should you hire a BIG company with a BIG, well-established name, or should you hire a small consulting company that may be...
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How to Implement Any Software with a Zero Failure Rate
Around 95% of major software implementations start in the worst possible way. What usually happens? Management sits down and begins to imagine...
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How to Automate Your Business: An Approach from the 90s That Actually Works
I think now is the best time ever for small and medium companies to get into automation. Here’s why. Everyone’s talking about...
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Achieving Unbeatable Consistency: Business Processes Explained
Why do two businesses, offering exactly the same products to the same market, often experience completely different outcomes? One thrives while the...
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A Better Way to Quote: How to Make Complex Quotes Faster with CPQ
For centuries, merchants have grappled with the challenge of pricing their goods. In ancient Mesopotamia, clay tablets reveal complex pricing systems for...
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The 21st-Century Phone System: Understanding VoIP for Your Business
Have you ever wondered why companies in the 21st century still use those bulky, old-school desk phones? You might think they’re a...
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Who Should Own a CRM System?
I often get asked by my clients, “Who should be responsible for the CRM in our company? Who should own the CRM...
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CRM 101: How Reports & Forecasts Help You See What’s Ahead
For centuries, humans have been obsessed with predicting the future. In ancient Greece, people flocked to the Oracle of Delphi, whose cryptic...
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