What is CRM? CRM 101 Part I: Definitions, ERP vs. CRM, and Strategy
Here’s a shocking statistic that keeps me up at night: 80% of CRM implementations fail. That’s not a typo – eight out...
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Blog
CRM strategy, Salesforce tips, and business growth insights from the Muncly team.
How Managed Services for Salesforce Can Help Your Business Grow?
Do you have a full-time CPA (Accountant), or do you only hire one when it’s time to file taxes? Think of Salesforce...
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What Are Salesforce Managed Services Prices?
Welcome to my pricing guide to Salesforce managed services in 2025. If you’re looking for help with your Salesforce support – managed...
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What is CRM? | CRM 101 | Most Complete Non-Tech Introduction to CRM
When I first sat down to write this, I pictured someone just starting out, trying to make sense of CRM from scratch....
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Why CRM is Important? Do You Really Need a CRM?
Why is CRM important? Is it even necessary? It’s possible that you don’t need a CRM system at all. I often hear...
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A Simple Guide: How to Keep Track of Sales in a Small Business
Foreword How do you keep track of sales in small business? How small business is different from big players? Why you should...
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What Is Salesforce Agentforce?
Agentforce is Salesforce’s new generative AI tool that allows businesses to build AI agents tailored to their specific needs. These custom agents...
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How CRM Helps Sales Teams and Individuals
CRM holds a special place in my heart. Throughout most of my career in sales, it’s been one of the most, if...
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How to Choose a CRM System That’s Right for Your Company
You may have been told that you need a customer relationship management (CRM) system. It’s possible that you don’t. But bear with...
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What Can a CRM Do for Small Business
I started in a family business, and my journey with customer relationship management (CRM) began when I was helping my parents sell...
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